Returns, Refunds and Complaints Policy

Our Fresh Flowers Guarantee in Shepherd's Bush

As a trusted local florist in Shepherd's Bush, we are proud to serve both households and businesses in the area with beautiful, fresh flowers. We stand by the quality and freshness of every bouquet we deliver, and our commitment to customer satisfaction is at the heart of all we do. Our fresh flowers guarantee means you can order from us with complete peace of mind, knowing you'll receive blooms at their very best.

Damaged-on-Arrival Policy

We carefully select and package all of our arrangements to ensure they arrive looking vibrant and beautiful. However, on rare occasions, damages may occur during transit. If your flowers arrive damaged or not as described, please notify us as soon as possible on the same day of delivery. Providing a photo of the damage will help us assess the situation more quickly and offer a resolution.

We are dedicated to putting things right. Once we receive your notification and verify the issue, you’ll be offered the choice of a replacement bouquet delivered at no extra cost, or a full refund. Your satisfaction is always our top priority.

Freshness Window

We guarantee the freshness of our flowers for a minimum of five days from the time they are delivered, provided they are properly cared for. Care instructions are included with every order to help you enjoy your arrangement for as long as possible. If, despite following the care recommendations, your flowers wilt or deteriorate significantly within this period, please get in touch with us. We will investigate the issue and ensure you are provided with a suitable solution, which may include a replacement or partial refund depending on the complaint.

Refund or Replacement Options

Customer satisfaction guides every decision we make at Flower Delivery Shepherd's Bush. If you experience an issue with your delivery, such as receiving the wrong bouquet, missing items, or poor flower quality within our freshness window, please contact us within 24 hours of receipt. We will explore your concerns thoroughly and, upon validation, offer one of the following solutions:

• A replacement arrangement sent out as soon as possible
• A full or partial refund to your original payment method, depending on the issue

We aim to process all refunds and replacements swiftly, so you can continue to rely on our flower delivery service with confidence.

Complaints Procedure

If you have any concerns or wish to make a complaint about our product or service, we encourage you to reach out to us within 48 hours of receiving your flowers. Your feedback is important to us, and our dedicated team will carefully review your case. All complaints are handled with discretion and urgency, ensuring you receive a fair and timely resolution. In every instance, our goal is to exceed your expectations and build ongoing trust with our valued Shepherd's Bush community.

Trusted by Homes and Businesses in Shepherd's Bush

We are proud to be a reliable, local florist for both residents and businesses of Shepherd's Bush. Our reputation for quality, fresh flowers, and responsive customer care has made us the preferred choice for flower delivery in the area. We appreciate every customer who selects us for their flower needs and are always here to resolve any issues promptly and professionally.