Shepherd’s Bush Flower Delivery: Comprehensive Terms for Online Orders

Terms & Conditions: Online Flower Delivery Shepherd's Bush

Introduction

These Terms & Conditions (“Terms”) govern all online orders placed for flower delivery by customers in Shepherd’s Bush and surrounding areas. By accessing and using our online store for Shepherd’s Bush Flower Delivery, you agree to comply with and be bound by these Terms. Please review them carefully before placing an order. If you do not agree to these Terms, do not use our service.

About Our Service

Our flower delivery service is dedicated to providing fresh, high-quality flowers available for delivery in Shepherd’s Bush and its adjacent neighbourhoods. We supply floral arrangements for a range of occasions, including birthdays, anniversaries, weddings, sympathy, and corporate events. These Terms apply to all customers within Shepherd’s Bush and surrounding postcodes.

Order Process

Orders for online flower delivery Shepherd’s Bush can be placed through our website. The steps for placing an order are as follows:

Browse our selection of flowers and arrangements, selecting your preferred items.
Add your chosen products to the shopping basket.
Proceed to checkout to review your basket and enter delivery details.
Provide accurate recipient details including address, contact information, and preferred delivery date.
Select your payment method and submit your order for confirmation.

Upon placing an order, you will receive an automated confirmation acknowledging receipt. Our acceptance of your order occurs when we dispatch your selected items for delivery. We reserve the right to decline or cancel orders without prior notice, for reasons including but not limited to: limited stock availability, payment issues, or requirements not met for delivery to Shepherd’s Bush or surrounding areas.

Product Availability and Substitution

All products are subject to availability. Seasonal or supply issues may require us to substitute flowers or packaging of equal or greater value, retaining the arrangement’s overall style and quality. If a significant change is required, we will attempt to contact you using the details provided in your order.

Pricing and Payments

All prices are displayed in GBP (£) and include applicable VAT. The price stated at checkout is the total you are required to pay for your selected items, excluding optional extras such as vases, chocolates, or special add-ons, which may incur additional charges. Delivery charges are calculated at checkout based on delivery location within Shepherd’s Bush and nearby areas.

We accept a range of secure payment methods, including credit/debit cards and other approved options available at checkout. Payment will be taken in full at the time of order. If your payment is not authorised or declined, your order will not be processed.

Delivery Policy

We offer delivery across Shepherd’s Bush and its neighbouring districts. Deliveries will be made on the date selected at the time of order, subject to availability and during normal operating hours. We endeavour to deliver within requested timeframes but cannot guarantee specific delivery times.

If the recipient is not present at the stated address, we may attempt to leave the flowers in a safe place, with a neighbour, or reattempt delivery depending on circumstances. In such cases, responsibility is transferred to the customer or recipient at the point of delivery or reasonable attempted delivery. Please ensure accurate recipient information to minimise delivery issues.

Cancellations and Amendments

If you need to cancel or amend your order for flower delivery to Shepherd’s Bush, please notify us as soon as possible. Cancellations made at least 24 hours before the scheduled delivery date will receive a full refund. For same-day orders or cancellations made with less than 24 hours’ notice, we reserve the right to charge for the full order amount due to preparation and perishable product commitments.

To amend your order (such as order details or delivery instructions), contact us promptly. Amendments are only possible if the order has not yet been prepared or dispatched. Once delivery is in progress, amendments cannot be guaranteed.

Returns and Refunds

Due to the perishable nature of fresh flowers, returns are usually not accepted. If you are dissatisfied with your flower delivery in Shepherd’s Bush due to quality or service issues, please contact us within 24 hours of delivery, providing photographic evidence where possible. We will review each case and may offer a replacement, partial, or full refund at our discretion. We are not liable for damage caused by incorrect handling or care after delivery.

Personalisation and Messages

Where available, personalised messages can be included with your flower order via our online system. We reserve the right to edit or refuse messages deemed offensive or inappropriate, and disclaim liability for errors or omissions resulting from unclear or incorrect submission by the customer.

Customer Obligations

By placing an order for flower delivery in Shepherd’s Bush, you confirm that you are at least 18 years old and capable of entering legally binding contracts. You agree to provide accurate and complete information, including delivery details and payment information, and to notify us promptly about any errors.

Liability

Our liability for any claims arising from your use of the online flower delivery Shepherd’s Bush service is strictly limited to the purchase price of your order. We do not accept liability for consequential or indirect losses, loss of profit, or loss of data arising in connection with your order or use of our services.

We take reasonable care in providing flower delivery to Shepherd’s Bush and surrounding areas, but cannot accept responsibility for delays or failures caused by events beyond our control (including but not limited to severe weather, supplier shortages, or transportation issues). Our commitment is to deliver as per the selected requirements, but timings and guaranteed arrangements may be affected in such exceptional circumstances.

Force Majeure

We are not liable for failure or delay in performing any of our obligations if such failure or delay is caused by events outside our reasonable control. This includes, but is not limited to, natural disasters, war, civil unrest, transport disruptions, strikes, or governmental restrictions.

Intellectual Property

All content on our website, including product images, descriptions, and branding associated with our flower delivery service in Shepherd’s Bush, are the intellectual property of our company. You may not use, reproduce, or distribute our content without written permission. Any unauthorised use may result in legal action.

Privacy and Data Protection

We are committed to protecting your personal data in accordance with applicable UK data protection laws. We use your information solely for legitimate business purposes, including processing your order, arranging flower delivery, and for customer communication purposes. We do not share your personal information with third parties except as necessary for order fulfilment (e.g., with delivery partners). For more details, refer to our separate Privacy Policy.

Governing Law and Jurisdiction

These Terms and all matters relating to the provision of online flower delivery services in Shepherd’s Bush are governed by the laws of England and Wales. Any disputes arising from or connected to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

Updates and Amendments

We reserve the right to update or amend these Terms from time to time without prior notice. Changes will take effect immediately upon publication on our website. It is your responsibility to review these Terms regularly to ensure ongoing compliance when using our flower delivery Shepherd’s Bush service.

General Information

If any part of these Terms is deemed invalid or unenforceable under applicable law, the remaining provisions shall continue to be valid and in effect. These Terms constitute the entire agreement between you and us with respect to online flower delivery in Shepherd’s Bush and supersede any previous agreements or understandings.

Note: These Terms & Conditions apply exclusively to customers ordering flower delivery within Shepherd’s Bush and surrounding areas. By placing an order, you confirm your acceptance of these conditions and your agreement to be bound by them.